HUBUNGAN BEBAN KERJA DAN E-SERVICE QUALITY SISTEM INFORMASI INTERNAL DENGAN KINERJA PERSONIL DI PUSAT LABORATORIUM FORENSIK BARESKRIM POLRI
(1) * Rahmad Rahmad Mail (Universitas Islam Syekh-Yusuf, Indonesia)
(2) M. I. Suhifatullah Mail (Universitas Islam Syekh-Yusuf, Indonesia)
(3) Hilman Hilman Mail (Universitas Islam Syekh-Yusuf, Indonesia)
*corresponding author

Abstract


Penelitian ini bertujuan untuk menganalisis hubungan antara beban kerja dan e-service quality sistem informasi internal dengan kinerja personil di Pusat Laboratorium Forensik Bareskrim Polri. Metode penelitian yang digunakan adalah metode survei model korelasional dengan pendekatan kuantitatif. Populasi penelitian mencakup seluruh personil aktif dengan jumlah sampel sebanyak 136 responden yang ditentukan berdasarkan rumus Slovin. Hasil penelitian menunjukkan terdapat hubungan positif yang signifikan antara beban kerja dengan kinerja personil secara parsial, terdapat hubungan positif yang signifikan antara e-service quality dengan kinerja personil secara parsial, serta terdapat hubungan bersama-sama yang kuat dan signifikan antara beban kerja dan e-service quality dengan kinerja personil di Pusat Laboratorium Forensik Bareskrim Polri. Disarankan kepada manajemen untuk mengoptimalkan pembagian tugas kerja serta meningkatkan keandalan sistem teknologi informasi demi perbaikan produktivitas kerja yang berkelanjutan.

Keywords


Beban Kerja; E-Service Quality; Kinerja Personil.

   

DOI

https://doi.org/10.31604/justitia.v9i2.%25p 		      

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