THE ROLE OF COLLECTIVE RESPONSIBILITY AND COLLECTIVE COMMITMENT TOWARDS THE COOPERATION CLIMATE AND ITS IMPLICATIONS FOR TOTAL QUALITY MANAGEMENT

Raden Budi Wahyuni, Indra Muhammad, Fadeli Fadeli, Buheti Buheti, Umalihayati Umalihayati

Abstract


Total quality management (TQM) is a management philosophy adopted by successful organizations to achieve sustainable business performance, and TQM practices demonstrate that high and consistent product quality cannot be achieved and maintained unless quality management is implemented in an integrated manner with other management systems. aims to optimize the role of climate mediation. Collaboration influences directly or indirectly the total quality of management. This type of research is quantitative using a survey method on elementary school teachers in Cilegon City and will be tested using the Partial Least Square (PLS SEM) approach. The research results include 1) there is an influence of Shared Responsibility on the climate of cooperation. 2) there is an influence of Joint Commitment on the Cooperation climate. 3) there is no influence of Shared Responsibility on TQM. 4) there is an influence of Shared Commitment on TQM. 5) there is an influence of the cooperation climate on TQM. 6) mediating variables (collaboration climate) can directly and indirectly influence TQM. For future researchers, they can add quality management variables implemented in an integrated manner between teachers and school principals.


Keywords


Joint Responsibility, Joint Commitment, Cooperation Climate, and Total Quality Management

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References


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DOI: http://dx.doi.org/10.31604/jips.v11i3.2024.1149-1157

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