Quality of Birth Certificate Processing Services Based On Klampid New Generation in Kedung Cowek Urban Village, Surabaya City
(1) Irma Inas Azzah Atikah Mail (Hang Tuah University Surabaya, Indonesia)
(2) * Sri Umiyati Mail (Hang Tuah University Surabaya, Indonesia)
*corresponding author

Abstract


lack of public awareness makes the level of birth certificate processing low, the village itself rarely conducts socialisation about the importance of population administration, inadequate facilities in the services carried out run less smoothly. The research objective is to describe and analyse the quality of birth certificate processing services based on Klampid New Generation in Kedung Cowek Village, Surabaya City. The type of research to be used is descriptive research with a qualitative approach So to complete the definition of variables in this study, the authors are guided by the theory revealed by Parasuraman with 5 dimensions of service quality, namely: Tangible (Direct Evidence), Reliability, Responsiveness, Assurance, Empathy. The indicators in this study are five dimensions, namely Tangibles, Reliability Dimensions, Responsiveness Dimensions, Assurance Dimensions, Empathy Dimensions. Based on the results of research conducted on the quality of birth certificate services based on klampid new generation in Kedung Cowek City Village, the quality of public services, especially birth certificate services based on klampid new generation, has good quality because there is no delay when uploading files, but when the application is updated from the centre it will hamper online services

Keywords


Quality; Klampid New Generation; Service; Public; Kedung Cowek

   

DOI

https://doi.org/10.31604/jim.v9i3.2025.1756-1765 		      

Article metrics

10.31604/jim.v9i3.2025.1756-1765 Abstract views : 0 | PDF views : 0

   

Cite

How to cite item
   

Full Text

Download

References


Agustin, W., Rio, U., Muzawi, R., Nasution, T., & Haryono, D. (2021). Penguatan Pengelolaan Website Desa Untuk Meningkatkan Layanan Administrasi Kependudukan di Desa Pasir Baru Rokan Hulu. Abdiformatika: Jurnal Pengabdian Masyarakat Informatika, 1(1), 8–17.

Agustin, W., Rio, U., Muzawi, R., Nasution, T., & Haryono, D. (2021). Strengthening Village Website Management to Improve Population Administration Services in Pasir Baru Rokan Hulu Village. Abdiformatika: Journal of Informatics Community Service, 1(1), 8–17.

Ahmad Mustanir, S. (2022). Public Services. Qiara Media Publisher.

Akbar, M. S. A., & Tjenreng, M. B. Z. (2025). The Role of Public Service Management in Realizing Effective and Efficient Services. Journal of PKM Business Management, 5(1), 305–312.

Aly, M. N. (2025). Assistance in Population Administration Services in the Framework of Optimizing the Klampid Program in Gunung Anyar Tambak Village. Blantika: Multidisciplinary Journal, 3(3).

Amanah, S. N., & Reviandani, O. (2023). Effectiveness of Child Identity Card Services Through the Klampid New Generation Application in Klampis Ngasem Village, Surabaya City. The Indonesian Journal of Public Administration (IJPA), 9(1).

Arif, L., & Afrita, K. I. (2023). Implementation of E-Government Through Klampid New Generation (KNG) in Population Administration Services for Moving Out Between Cities/Regencies or Provinces in Surabaya City. Jurnal Ilmiah Wahana Pendidikan, 9(19), 447–455.

Daming, M. (2024). The Importance of Behavior in Public Services to Achieve Excellent Service. Journal Governance and Politics (JGP), 4(1), 30–35.

Dwiyanto, A. (2021). Realizing good governance through public services. Ugm Press.

Hidayat, W. (2021). Analysis of Public Service Innovation Based on Tangerang Live Application in Tangerang City. Jurnal Studia Administrasi, 3(2), 48–57.

Hidayati, S. N., & Hariyoko, Y. (2022). Implementation of klampid new generation (kng) on population administration services in order to create orderly administration in Gading Village, Surabaya City. PRAJA Observer: Jurnal Penelitian Administrasi Publik (e-ISSN: 2797-0469), 2(06), 46–54.

Mahsyar, S., & Surapati, U. (2020). Effect of service quality and product quality on customer satisfaction and loyalty. International Journal of Economics, Business and Accounting Research (IJEBAR), 4(01).

Natika, L. (2024). Transformation of public services in the digital era: Towards a better future service. The World of Public Administration Journal, 6(1), 1–11.

Nurdin, I. (2019). Quality of Public Service (Behavior of apparatus and bureaucratic communication in public service).

Pratama, A., Sukristyanto, A., & Hariyoko, Y. (2022a). Public Service Through E-Klampid in Realizing Population Administration Based on Good Governance in Surabaya City. Journal of Contemporary Public Administration (JCPA), 2(2), 50–56.

Pratama, A., Sukristyanto, A., & Hariyoko, Y. (2022b). Public Service Through E-Klampid in Realizing Population Administration Based on Good Governance in Surabaya City. Journal of Contemporary Public Administration (JCPA), 2(2), 50–56.

Putri, A. S. B. (2023). Innovation of Population Administration (Adminduk) Pick-up Service Through RW Hall in Bongkaran Village. Scientific Journal of Wahana Pendidikan, 9(18), 83–89.

Putri, S. N. A. (2022). Optimizing the Quality of Public Services with the Kalimasada Program Through the Klampid Application in Nginden Jangkungan Village. Community Development Journal: Journal of Community Service, 3(2), 1112–1117.

Riani, N. K. (2021a). Strategy for improving public services. Journal of Research Innovation, 1(11), 2443–2452.

Riani, N. K. (2021b). Strategy for improving public services. Journal of Research Innovation, 1(11), 2443–2452.

Rukayat, Y. (2017). Quality of public services in the field of population administration in Pasirjambu District. Scientific Journal of Master of Administrative Science, 11(2).

Saputri, P. N. (2022). Implementation of Online Birth Certificate Services Using New Generation Klampid in Sememi Village, Surabaya City. PRAJA Observer: Public Administration Research Journal (e-ISSN: 2797-0469), 2(06), 101–107.

Suryantoro, B., & Kusdyana, Y. (2020). Analysis of the quality of public services at the Surabaya Shipping Polytechnic. Baruna Horizon Journal, 3(2), 223–229.

Susanti, D. A. D., & Pratiwi, N. M. I. (2023). Efficiency of population administration services with the innovation of the Kalimasada program through the application of the new generation klampid (kng) in Semolowaru Village. Gemah Ripah: Business Journal, 3(03), 55–63.

Tarantika, H. V., & Megawati, S. (2022). Evaluation of Marriage, Birth, Death, Moving, Arrival (Klampid) Services at the Population and Civil Registry Office of Surabaya City. Publika, 1123–1136.

Wuri, R. R., Kaunang, M., & Pioh, N. (2017). PERFORMANCE OF VILLAGE GOVERNMENT APPARATUS IN IMPROVING PUBLIC SERVICES (Study in Sinsingon Village, Passi Timur District, Bolaang Mongondow Regency). Executive Journal, 1(1).


Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

 
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.